Revolutionizing pharmacogenomics testing with custom automation

A specialized genetics laboratory based in Monsey, NY, faced significant operational barriers in scaling their pharmacogenomics testing service for eligible patients. Their multi-step process of identifying eligible patients, obtaining authorizations, and collecting specimens was extremely labor-intensive:

• Manual review of individual patient records across thousands of nursing homes
• Verification of insurance coverage for each patient
• Obtaining authorization from each facility's attending physician
• Securing patient consent, particularly challenging for those with cognitive limitations
• Coordinating and tracking specimen collection
• Maintaining accurate documentation for regulatory compliance

Using spreadsheets and manual processes, each facility assessment required 5-7 hours to complete. With expansion plans targeting thousands of facilities, this approach severely limited growth potential. 

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We developed a comprehensive automation system that transformed the entire operational workflow:

• Automated data collection with software automation that access medical record systems and extract key patient information
• Intelligent eligibility screening algorithms to identify qualified patients based on medication profiles and insurance coverage
• Streamlined authorization process allowing physicians to approve multiple patients simultaneously
• Mobile-friendly interface for obtaining patient consent at bedside
• Real-time specimen collection tracking system
• Centralized dashboard providing complete visibility across the entire process

What previously took 5-7 hours per facility now takes approximately 3 minutes—a 99% reduction in processing time.

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The implementation of our solution helped achieve remarkable growth:

• Achieved approximately 10% month-over-month growth in business volume and revenue
• Transformed a process that would have required "warehouses of human beings" into a streamlined, scalable system
• Provided the confidence to aggressively pursue growth, knowing operations could scale accordingly
• Generated an ROI the client described as "500x" their investment in the solution

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