Lab Order & Specimen Collection
A connected web and mobile platform for specimen collection operations — facilities, EHR integrations, and orders on one side; a real-time field queue for phlebotomists on the other.
Overview
Running a specimen collection operation across skilled nursing and long-term care facilities means coordinating between a lab, facility administrators, and phlebotomists spread across a region — often with manual processes stitching each piece together. For Lab Portal, that meant orders slipping through cracks, field staff without a clear queue, and no centralized view of what was actually happening.
We built a platform that handled both sides of the operation: a web application for administrators to manage facilities, EHR integrations, orders, and users — and a mobile app for phlebotomists in the field to view their assigned queue, document collections in real time, and log not-collected reasons in a single tap. The whole operation — lab, facilities, field — connected in one place.
Business Impact
Lab Portal scaled across multiple facilities and regions without adding administrative overhead. Order accuracy improved. Field activity was visible in real time for the first time.
- Web app for facilities management, EHR integrations, orders, and user administration
- Mobile app for phlebotomists — assigned order queue, real-time collection status, not-collected workflows
- Real-time order tracking across all facilities and regions
- Replaced disconnected manual processes with a single integrated platform